Controversy over Tongyang Life Insurance retaining customer information indefinitely
김지선
stockmk2020@alphabiz.co.kr | 2023-11-22 00:24:08
[Alpha Biz=(Chicago) Reporter Kim Jisun] Dongyang Life Insurance was found to have virtually no deadline for holding the personal information of customers collected in the past but discarded all of them earlier this year.
According to Dongyang Life Insurance on the 22nd, the information held and deleted by Dongyang Life Insurance is the personal information of the customer who agreed before signing the contract (hereinafter referred to as personal information). Consent before signing the contract is a preliminary procedure for drawing up a subscription design document, and the information collected at this time is unique identification information such as resident registration numbers and personal (credit information) information such as medical records, names and addresses and telephone numbers.
The period of possession was very long. Dongyang Life Insurance was agreed to specify personal information as the end of the recruitment contract for recruiters before February 2015. This means that the period of personal information retention and use has been set to the retirement of designers. As long as the designer belongs to Dongyang Life Insurance, he was able to hold personal information indefinitely. As of February 8th this year, I deleted all of them.
Dongyang Life Insurance is estimated to have a large number of personal information for at least eight years. Since February 2015, Dongyang Life has collected the period of possession and use from three months to one year, respectively. Information for subscription design, etc. as of this day can be kept and used for up to one year from the date of consent to collection and use.
"We haven't heard of personal information related to subscription design for so long," an insurance industry source said. "We conduct an internal inspection on personal information once a month, and it is strange to say that there were no procedural problems when recruiting in the past."
"No personal information can be held until it is dismissed, but we should look at the period of consent," a Financial Supervisory Service official said. "We need to look at the details, but this will be the standard for the period."
Dongyang Life Insurance explained, "We had personal information of customers who agreed before signing the contract until February 2015, but we deleted all of them earlier this year, and the collection and possession of personal information were acquired according to the association's standards at the time, and there are no procedural problems."
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