[Alpha Biz=(Chicago) Reporter Paul Lee] The Financial Supervisory Service issued an institutional warning and fined Woori Bank 778 million won for violating regulations by using some 100,000 customer information without consent.

On the 12th, the Financial Supervisory Service decided to impose sanctions on former and incumbent executives and employees, including fines, on the 4th. Caution, reprimand, salary reduction, notification of illegality and unfairness of retirees, suspension, omission of measures, 23 cases of self-handling and six cases of self-handling.

Woori Bank was found to have selected customers and sent commercial commercial advertising information through text messages by using open banking data of customers who did not agree to use commercial information in the process of selecting advertising customers and sending commercial advertising information using personal credit information provided by other financial companies for open banking services from September 1, 2020 to November 19, 2021.

In particular, the head of the C department in charge did not implement reports that consent should be checked and re-examination of past delivery details should be carried out, and a total of 98,445 open banking data (68,527 people based on the number of people) that customers did not agree with were used for advertisements such as product promotions, according to the FSS.

In this regard, Woori Bank was also negligent in establishing an internal control system. C, the head of the related department, did not re-examine the past shipping details, even though he received a report from a credit information manager and guardian at a management council meeting in which the head of the bank and the head of the group participated in January 2021 on whether to agree to non-face-to-face marketing and to thoroughly conduct internal control of information protection, including re-examination of past shipping details.

In addition, in the process of introducing open banking services, the D department was informed by other departments in October 2021 that it was necessary to come up with a computer control plan to distinguish the customers of the open banking information building from the customers who agreed to the existing marketing, which caused the problem without additional security measures.

Woori Bank has completed all corrective measures. An official of Woori Bank said, "We completed the improvement measures in December 2021, including the establishment of a delivery control device for advertising information transmission."

 

[ⓒ AlphaBIZ. 무단전재-재배포 금지]