[Alpha Biz= Kim Jisun] Seoul, June 1 — Woowa Brothers, operator of South Korea’s leading food delivery platform Baedal Minjok (Baemin), has announced compensation for customers, restaurant partners, and delivery riders affected by a recent service outage.
According to the company, the Baemin app experienced a technical issue on May 30, starting around 6:00 PM and lasting for approximately 30 minutes. During this period, some users were unable to access key services on the platform.
Compensation for Merchants and Riders
To support merchants impacted by the disruption, Woowa Brothers will waive all commission fees for orders received between the end of the outage and midnight on the same day. This applies to merchants using Baemin’s own delivery service, in-store delivery, and pickup options.
For businesses using Baemin’s flat-rate advertising product "Ultra Call", the company will compensate 10 times the ad cost corresponding to the downtime, in accordance with its standard terms of service.
Approximately 45,000 delivery riders who had logged delivery-related activity during the outage period will each receive KRW 10,000. This compensation will be included in their upcoming payment settlement, with no application required.
Compensation for Customers
On May 31, Baemin issued KRW 5,000 coupons to around 326,000 customers who were unable to complete their orders due to the technical issue. Affected users had selected menu items but were unable to proceed to the cart stage. The coupons are valid for 30 days from the date of issuance.
A company spokesperson stated, “We sincerely apologize for the inconvenience caused and are committed to providing a stable and reliable service to all users in the future.”
AlphaBIZ Kim Jisun(stockmk2020@alphabiz.co.kr)
