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| (사진=DL이앤씨) |
[Alpha Biz=(Chicago) Reporter Kim Jisun] DL E&C announced on the 24th that it has built 'D-VOICE', a customer response management system using conversational artificial intelligence (AI) ChatGPT (GPT) technology.
With ChatGPT drawing global attention earlier, DL E&C officially introduced it for the first time in the domestic construction industry to enhance customer satisfaction.
DL E&C has developed a new customer response management system by applying ChatGPT 4.0 version technology in collaboration with Microsoft (MS) to its own big data-based data platform 'DLake'. AI technology has been used to manage consultation with customers more efficiently.
The existing system had the hassle of employees having to identify the entire consultation, select key keywords one by one, and classify and manage their requirements. However, in the new system, the consultation contents are automatically converted from voice to text, and the contents excluding personal information are immediately sent to ChatGPT for summary within one minute.
AI analyzes the summary again and classifies it by keyword to finish saving. Employees can identify and respond to customer needs and complaints more easily and quickly by referring to the accumulated data at the next consultation.
DL E&C expects to improve the quality of customer service and customer satisfaction by increasing employees' work efficiency by applying the Devoice system to customer consultation areas such as sales and AS. In addition, the company plans to actively utilize ChatGPT in various business areas in the future to continue innovation for customer satisfaction.
AlphaBIZ 김지선(stockmk2020@alphabiz.co.kr)
